Payment And Refund Policy

Last updated: 10 August 2026

Payment Terms

All payments for our media production coordination services must be made in Australian Dollars (AUD) via approved methods including bank transfer or credit card. Invoices are issued upon service commencement and are due within 14 days unless otherwise agreed in writing.

Service Fees

Fees for structuring multi-source news workflows, aligning studio and field teams, managing broadcast timelines, and ensuring consistent live output quality are outlined in your service agreement. presszonexo.org reserves the right to adjust pricing with 30 days' notice.

Refund Policy

Refunds are provided in accordance with Australian Consumer Law. If a service is not delivered as described due to our error, you may be eligible for a full or partial refund. Requests must be submitted in writing to [email protected] within 14 days of the issue arising.

Cancellation

Cancellations made more than 7 days before the scheduled service date qualify for a full refund minus any administrative fees. Cancellations within 7 days may incur a 50% fee. No refunds are available after service delivery has begun.

Dispute Resolution

Any disputes regarding payments or refunds should first be addressed with presszonexo.org at 50 Mitchell Street Darwin NT 0800 Australia or by calling +61 8 8922 3456. We aim to resolve issues promptly and fairly.